Introduction In a previous post I asserted that because medical appointments were so frequently late the providers of those services were rude (or trying to maximize their own revenue) and that with better planning these appointments could be on-time way more often. Given the subject matter I should have anticipated a lot of resistance to these ideas and flushed out the statistics behind scheduling but I didn't. This post attempts to rectify that short-coming and will dig into the details of scheduling and why I believe the current methods of scheduling medical appointments is not optimal. In a Perfect World... Some of the criticism of my first approach was that "healthcare deals with people, not numbers", "each patient is different" and "there is no way to predict which patients will require more time". It seems I was being accused of thinking that medical appointments could be analyzed and suddenly they would all take exactly the same amount of...